Abbreviated resume below. (For a full version, please email bjorn@austraat.com)

Resume Infographics

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SENIOR MANAGING CONSULTANT

TELECOMMUNICATION STRATEGY│INNOVATION MANAGEMENT│BUSINESS DEVELOPMENT

 

Widely recognized thought and practice leader in telecommunication and mobility ecosystem strategy, innovation management and customer experience transformation. Extensive experience in partnering with senior management teams in Fortune 500 companies to develop and implement fully integrated business and technology strategies that drive innovation, profitability and growth. Generated $3M+ of annual revenue, delivered vast improvements in productivity of 40%+ and realized up to 85% savings in customer acquisition costs. Client-focused with outstanding success in earning immediate credibility, building productive relationships and delivering results with maximum ROI to create continuous, profitable engagements.  

	Business Strategy Development		Multi-channel Service Strategies		Team Building & Mentoring
	Executive & Board Communication		Integrated Solution Selling		Client Relationship Management
	Stakeholder Meeting Facilitation		Cross-Functional Leadership		International Business Relations

	Structured and critical thinker with extraordinary ability to quickly analyze situations, uncovering unique organizational dynamics, critical interdependencies, key motivators and business drivers to diagnose issues, solve problems and seize opportunities.
	Build and mentor high performing teams to unlock their full potential by leveraging individual strengths and experiences, providing continuous high-impact coaching and stretching capabilities in new and challenging directions.
	Craft compelling and effective strategy and operations solutions that deliver a fully multi-modal, data-driven and optimized customer experience.

 WIPRO CONSULTING SERVICES│New York, NY                                                          2009 – Present
$6B global provider of integrated consulting, business, technology and process solutions.
Senior Managing Consultant, Business Transformation Practice
Delivered $3M+ of annual revenue as part of leadership team in Business Transformation Practice. Served as executive lead for seven different cross-functional global consulting groups, providing strategic direction and thought leadership to deliver actionable product, market and business strategies for Fortune 500 companies.

TUVOX, INC.│Cupertino, CA                                                                                                       2003 – 2009
Provider of mission-critical speech recognition hosting and managed services to support differentiated customer interaction experiences.
Director, Consulting Services                                                                                                                                                            2005 – 2009
Designed multi-channel sales and service transformation strategies for marquee customers including Apple, AMC and Canon. Built and managed diverse 7-member application development team in challenging start-up environment. Functioned as an integral member of leadership team to develop new business and close key accounts with booking value of $10M+.
Senior Manager, Solutions Delivery                                                                                                                                              2003 – 2005
Designed, developed, tested and deployed multi-channel service transformation projects valued up to $1.5M, delivering client savings of 35%-75%.  Granted company’s esteemed “Founder’s Award” for excellence in leadership, innovation, client relations and team collaboration.   

AUSTRAAT GLOBALIZATION SOLUTIONS│Monterey, CA                      1999 – 2000│2002 – 2003
Globalization consulting and enterprise software tools for knowledge management and language processing.
Founder, Principal Managing Consultant
Managed full scope of customer and product lifecycle from early-stage business development to project design, team management and delivery of services and software. Personally designed, developed and launched Globalization Image Assistant (http://www.imageglobalization.com), an innovative software solution for managing large-scale graphics projects for customers including Oracle and leading localization and translation providers

CONVEY SOFTWARE│San Francisco, CA                                                                               2000 – 2002
Director, Globalization Consulting Group
Provided cross-functional leadership for up to 10-member consulting teams for on-time deployment of critical, high-intensity globalization projects.  Generated 60%+ gross margins on $50K-$250K projects for Fortune 500 customers including Procter & Gamble, General Electric, eBay, Apple and Avis. 

BERLITZ TRANSLATION SERVICES│Los Angeles, CA                                                        1996– 1999
Senior Localization Specialist                                                                                                                                                                         Provided engineering leadership and tool development to support large-scale language production projects with a focus on multimedia and Web site localization.

HAAS SCHOOL OF BUSINESS, UC BERKELEY│ Berkeley, CA

MBA with Honors, 2009

Graduated in top 10% of class with 3.83 GPA

MONTEREY INSTITUTE OF INTERNATIONAL STUDIES │Monterey, CA

M.A. in Translation and Interpretation, 1994

Completed advanced M.A. program in two semesters with 4.0 GPA

UNIVERSITY OF VIENNA│Vienna, Austria

M.A. in Conference Interpretation, 1991

Completed B.A./M.A. degree in eight semesters, including one semester work/study abroad in Madrid

Activities:  Wing Chun Kung Fu│Swing dancing│Creative stock art and landscape photography

Languages:  Fluent in German and English│Intermediate fluency in Spanish

Interests:  Evolutionary psychology│Political linguistics│Open innovation